Learn the ins & outs of every aspect of HighMatch.

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    hm-knowledge base-learn the basics – 1

    New to HighMatch? Get started here with tutorials that cover the basics.

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    hm-knowledge base-using highmatch – 1

    A robust assessment tool. There is a lot to learn and many tutorials to explore!

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    Using an API, HRIS, or ATS? Keep things in one place with Connectors.

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    Feeling like you've looked everywhere? Reach out to our Success Team.

    CONTACT US
    I took your assessment recently and have questions. Who do I ask?

    If you have been invited to complete an assessment and have questions about the next steps in your employment application or about the assessment itself, please contact the hiring manager at the company you applied with for any questions first.

    HighMatch won't be able to assist you with those as we only administer the assessment, and have no influence over the results.

    If you encountered a technical difficulty while trying to take the assessment that only HighMatch can handle, the hiring manager will make sure to get your question to us.

    How do I add a new assessment?

    Log into your HighMatch account. Go to your Assessments tab and click the “Add Assessment” button at the top of the page. Pick an assessment, and download the corresponding questionnaire.

    Fill out the answers based on the type of traits you would like to measure or the position you are interested in comparing candidates with, then email the document back to us at jobs@highmatch.com.

    Your assessment gets created within one business day and is then ready to use. You can read more about the assessments and creating them (as well as see screenshots) in our Understanding the Assessments Tab tutorial

    How do I add a new user?

    Log into your HighMatch account. In the upper right menu by the HighMatch logo is a menu item for “Settings.” Click it and then select “Users” from the available options (if you cannot see the option for “Users,” you do not have the correct permission level to add a new user). At the top of the Users page is an “Add User” button. Click it and answer the questions about your new user, then hit the “Save” button at the bottom of the page to add the user to your account. You can see screenshots of this process in our Adding New Users tutorial.

    How do I send an assessment invitation?

    Log into your Berke account. On the People tab, click either “Assess Person” or “Assess Group” depending on if you want to invite an individual person to an assessment or a group of people. A window will open with questions about whom you are inviting, how to contact them, etc. Answer the questions and submit the page using the buttons at the bottom to send. You can read more about the People tab and inviting candidates in our Understanding the People Tab tutorial.

    My candidate didn't receive an invitation. What can I do?

    After verifying that the invitation is not in the candidate’s spam box, check to ensure their email address is correct. You can do this by logging into your Berke account and going to the People tab. Perform a search to find your candidate and click on their name in the table results. This will open their profile. Check the contact information section to verify their email address is correct (as well as the rest of their information) and select the “Save” button to save any changes. This will take you back to the table results. Click the button to “Re-send Invite” (it may say “Start or Invite”) to issue a new invitation.

    If the email address was already verified as correct, and the candidate is still unable to locate the invitation, you may want to invite the candidate to take the assessment on a computer in your office as an alternative. Clicking on the “Start or Invite” button next to the candidate’s name will allow you to open an instance of the assessment on a local computer instead of sending an email invite.

    How do I update the billing/CC info for my account?

    Send an email to our Billing team at billing@berkeassessment.com. You will then be sent a secure link where that information can be updated.

    How are the HighMatch traits defined?

    You can see an interactive write-up of all the traits and skills HighMatch measures on our assessment feature’s page.

    How does the weighing affect a candidate's score? (High / Med / Low impacts)

    At HighMatch, selection profiles include a combination of thinking traits (i.e. aptitudes or cognitive abilities) and behavioral traits (i.e. personality qualities). Job roles are different. Organizations are different. Therefore, the unique combination of behavioral and thinking traits that will best predict success in a job will be different. At HighMatch, we build our hiring profiles using decades of research on personnel selection as our foundation. That research consistently indicates that the best hiring profiles include measures of job relevant thinking traits and behavioral traits.

    Our hiring profiles are organized into three sections: High Impact (Job Critical), Medium Impact (Job Relevant), and Low Impact (Less Essential). Job candidates who are “missing the mark” on High Impact traits lack a critical aptitude or personality quality that is related to job success, and therefore, their overall “fit” for that role is called into question. Candidates who miss a target range on Medium Impact traits may have room for development in key areas that could improve their overall performance. No single trait will “make or break” someone’s ultimate job success. Our job fit algorithm takes that into account and provides you with important information that will help further evaluate the candidate’s likelihood of success in the role for which they’re being considered.

    How do I compare my candidate to multiple jobs?

    Log into your HighMatch account. Find the candidate you want to compare within your People tab results and open their report. In the upper right will be a dropdown menu next to the three green buttons for downloading, emailing, and printing reports. Click on the dropdown and it will show you a list of all the positions currently listed within your account. If a Job Fit Score is available for the position, it will be shown next to the title. If there is not, it means the candidate will require further assessing before a score may be determined. Choose the position you want to compare the candidate against to open a Job Fit report specific to that job. To read more about reports and comparing candidates to positions, visit our tutorial on Understanding Reports.